Order Processing:
All orders are carefully processed within 1-3 business days after payment confirmation.

Shipping Timeframes:

Typically takes 7-21 business days, depending on your location.
Available in select countries, usually 3-10 business days.

Shipping Costs:
Shipping fees are calculated at checkout based on package weight and destination.

Free shipping may be offered on qualifying orders.

Tracking:
Once your order ships, you will receive a tracking number via email so you can monitor your package’s journey.

Customs & Import Duties:
Please be aware that international shipments may be subject to customs fees, taxes, or import duties imposed by your country. These charges are the responsibility of the recipient.

Our friendly and knowledgeable customer service team is available 24 hours a day, 7 days a week to assist you.

Whether you have questions about products, order status, shipping, or returns, we’re here to help — any time, day or night.

Contact us anytime via:

• Email: info@lillyskidsnest.store
• Live Chat: Available on our website
• Phone: +44 789 702 7881

Return Eligibility:
We accept returns on unused, unopened, and undamaged products within 14 days of delivery.

Non-Returnable Items:
For hygiene reasons, items such as pacifiers, diapers, and opened baby care products cannot be returned unless defective.

Return Process: info@lillyskidsnest.store with your order number and reason for return.

We will provide instructions and a return shipping address.

After receiving and inspecting the returned item, we will process your refund or replacement.

Return Shipping Costs:
Customers are responsible for return shipping unless the item was defective or incorrect.

Refund Timeline:
Refunds will be issued to your original payment method within 5-10 business days of receiving the returned item.

Last updated: 20-08-2025

Welcome to Lilly’s Kids Nest. By using our website (the “Site”) or purchasing products from us, you agree to the following Terms of Service. Please read them carefully.

General

This website is operated by Lilly’s Kids Nest (“we”, “our”, “us”). These Terms of Service govern your access to and use of the Site and services. By using the Site, you agree to these terms.

Eligibility

• You must be at least 18 years old or have parental/guardian consent to use this Site.
• You agree not to use our products or services for illegal purposes.
• You must not interfere with the operation of the Site or introduce harmful content (viruses, malware, etc.).

Products & Orders

• All products are subject to availability. We reserve the right to limit sales to any person, region, or jurisdiction.
• Product images and descriptions are as accurate as possible, but we cannot guarantee exact color representation on your device.

Pricing & Payment

• Prices are listed in USD ($) unless otherwise stated.
• We reserve the right to change prices at any time without notice.
• Payments must be made at checkout using the accepted payment methods provided on our website.

Intellectual Property

• All content on this site (text, graphics, logos, product images) is the property of Lilly’s Kids Nest and is protected by copyright and trademark laws.
• You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the site or its content without express written permission.

Limitation of Liability

• We do not guarantee that our service will be uninterrupted, timely, secure, or error-free.
• Lilly’s Kids Nest will not be liable for any injury, loss, claim, or damages of any kind arising from your use of our products or services, except as required by law.

Governing Law

These Terms of Service and any agreements shall be governed by and construed in accordance with the laws of England and Wales.

Contact Information

Questions about the Terms of Service should be sent to us at:
📧 info@lillyskidsnest.store